Complaints
CONTACT
Submit your feedback via this form or using the contact details below
At Care Property Invest, we value your feedback. Every complaint is taken seriously, as it helps us improve our services and prevent future issues.
Would you like to submit a complaint? You may do so in the way that is most convenient for you: via the form below, or by post, telephone or email. We prefer written submissions, as they allow us to handle your complaint as thoroughly as possible.
The contact details for submitting your feedback by post, phone or email can be found below the complaints form.
Contact details
Care Property Invest nv
For the attention of the Compliance Officer
A – Horstebaan 3, 2900 Schoten, Belgium
T – +32 3 222 94 94
E – compliance@carepropertyinvest.be
Our complaints policy is open to everyone. We treat all complaints confidentially and aim to reach a solution through dialogue in which you can feel confident.
You will receive an acknowledgement of receipt within five working days. Depending on the nature of the complaint and the required investigation, we aim to provide a solution within four weeks of that acknowledgement. Throughout the process, we will keep you informed of the progress.
Your personal data is processed and stored in accordance with our privacy policy.